FRAGRANCE FINDER
FRAGRANCE FINDER

      RETURNS & REFUNDS

YOUR SATISFACTION MEANS EVERYTHING.

We want you to love your SANHWE experience. If something isn’t right, we’re here to make it right.

ELIGIBLE RETURNS

You may return unopened items within 24 hours of delivery for an exchange. Items must be in original condition and packaging.

 

NON-RETURNABLE ITEMS

For hygiene reasons, opened fragrance bottles, sample sets, workshop experiences, and personalised items are non-returnable.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos and your order number. We will resolve it promptly.

HOW TO INITIATE AN EXCHANGE

Kindly whatsapp us on +233 50 5983739 with your order number and reason for return. We’ll guide you through the next steps.

EXCHANGES

Exchanges are subject to product availability. If unavailable, a refund will be issued.

REFUNDS

Approved refunds will be processed to your original payment method within 5–10 business days.

PLEASE NOTE

  • Shipping costs due to exchanges or returns are the responsibility of the customer unless the item is damaged or incorrect.
  • We recommend using a trackable shipping service.

Want to know our Shipping Policy?

We take great care in preparing your order and partner with trusted couriers to ensure your fragrances arrive safely and promptly.

Take a look