Strictly a no refund and no return policy. Any change in order (not payment) must be made by 4pm a day before delivery.
Strictly payment before delivery. All payments are made directly on the website unless otherwise agreed upon.
Delivery will be made on the day and at the time based on option chosen at checkout. Delivery charge must be paid on the website together with your order.
FREQUENTLY ASKED QUESTIONS (FAQs)
“WHY DON’T YOU DO SAME DAY DELIVERY?”
Our perfume oils are kept in canisters, away from heat and light to maintain their shelf life. We consolidate orders for the day and bottle and label them so they can be delivered the next day. We want to avoid delivering a rushed order or having to do single orders at different times of the day. Kindly click on this link: Delivery Information for same day delivery rate and acceptable order time.
“WHAT ARE YOUR DELIVERY DAYS?”
Our delivery days are Mondays to Fridays. Kindly find delivery rates via this link: Delivery Information
“WHY PAYMENT BEFORE DELIVERY?”
Our perfume oils are kept in canisters, away from heat and light to maintain their shelf life. We only bottle and label when payment is confirmed. We have had an issue in the past where our dispatch rider was attacked by the person who ordered and so no payment was made. We’ve also had issues of customers keeping their phones off and so we have had to incur the delivery cost when our goods were returned. Making payment before delivery gives us certainty of patronage and allows the customer to be expectant. We are a credible registered business. Once you make payment, your goods will be delivered.
“DO YOU ALLOW PICK UPS?”
We do. Simply select the pick up option at checkout. After your order is processed, the delivery location and time will be communicated to you.
ABOUT PRODUCTS
In terms of the perfume oils we supply: We are in no way affiliated with houses of designer perfumes. We only supply perfume oils (created by independent bodies) that are inspired by designer perfumes, hence the use of the asterisk (*) on all product titles of perfume oils inspired by designer perfumes. This method allows us to help our customers have an idea of the scents we supply. We do not in any way insinuate that the perfume oils are produced by designer perfume houses or we create them.
We only indigenously produce our Fragrances, which are also perfume oils made in Ghana and they can be identified by the local names they have (eg. BARIMA)
All other perfumes on the page are sourced from trusted vendors.
